German vacation concept Club Robinson uses a video avatar at its website. She shortly tells us in spoken words how the site is built up, and thereby moves over the site to point out several elements (hw, Dutch). Now this is still done with prerecorded video, in the future we will be able to ask all kinds of questions, also through speech. We then don't use the navigation any more, but have the lady explain everything to us. Before we will get there though, we will have to keep working on understanding questions, on understanding the dialogue.

• in Dutch