Future Vision by Erwin Van Lun on this article
Personal media connects to what’s closest to people: friends, family, warm relationships. Currently it’s useful to call with 1 click, but later on you can say that you’d like to be called only by friends, or by friends of friends. That brands still want to call too, that’s their problem. All brands we trust get a separate rule and can call us on occasion. And brands like Facebook, social coaching brands in the making, are at the gate to remove their unwanted behaviour (permanently). It won’t be long now.