Fortis has had Aad as their spokesman. Aad is a virtual mortgage advisor. This chatbot answers questions about mortgages in Windows Live Messenger (formerly MSN Messenger) and on the website. To support the dialogue Aad shows an extra window on the site, or opens the so-called activity window in Messenger. This way the dialogue comes to life, we get more bi-directional contact, while documents, text, audio or images are there to support the dialogue. Just like a normal conversation.
Since last Summer,