Employees of the city of Rotterdam now have a new colleague. A virtual colleague, named Nadine. She daily answers all questions about moving to and from the city of Rotterdam. If Nadine doesn't know the answer, the customer is offered options to communicate with Nadine's 'real' colleagues. Through e-mail, phone, or at a window. Customers that way do get a quick answer to their question (ss, Dutch). Thus brands slowly start dialogues. Now just for moving, in the future Nadine will be the most important employee of the city of Rotterdam. You then will even be able to leave your vote with Nadine. This is a small step in that direction.
Nadine answers questions about Rotterdam
Employees of the city of Rotterdam now have a new colleague. A virtual colleague, named Nadine. She daily answers all questions about moving to and from the city of Rotterdam. If Nadine doesn't know the answer, the customer is offered options to communicate with Nadine's 'real' colleagues. Through e-mail, phone, or at a window. Customers that way do get a quick answer to their question (ss, Dutch). Thus brands slowly start dialogues. Now just for moving, in the future Nadine will be the most important employee of the city of Rotterdam. You then will even be able to leave your vote with Nadine. This is a small step in that direction.