Future Vision by Erwin Van Lun on this article
We’ll surround ourselves more and more with touch-screens. We decide the start of the conversation and it resolves around our questions. They’ll be answered more and more intuitively, so intuitively that even my grandmother would be able to use then. Maybe not this touch-screen, but the next generation of them certainly. Then we’ll just ask what we want. An artificial employer, a brand agent, a chatbot if you wish, will appear and they’ll engage in a real dialogue. This is a step in that direction. In the Netherlands too.