Energy company
Nuon offers Dutch people self-service through the number 0900 0808. Callers are asked to enter their client number and the four numbers of their zip code for identification. After that, through the use of IVR (Interactive Voice Response system, with keys) they can check whether a bill has been paid, change the account number, increase or decrease the amount pay or switch to automatic payments.
Future Vision by Erwin Van Lun on this article
This is how companies are increasingly automating the dialogue. Available 24 hours a day, no waiting periods, and above all you’re helped faster. Currently only with the phone’s keys, but after with speech. Currently you need a lot of codes on hand, but soon you’ll simply talk and be recognized by your voice and mobile number. It’s coming ever closer.